User Privacy Policy

We are Cleobetra Casino. This Privacy Policy explains how we collect, use and protect personal, technical and transactional data when you sign up, use our site or app, or interact with our services. The page covers the categories of information we hold, why we process it, the measures we take to keep it secure, how cookies and tracking are used, who may receive data, and the rights you have to access, correct or delete your information. Use this policy to understand choices and how to contact us about privacy matters.

Types of data we collect

Personal data - name, date of birth, government ID, contact details and address for account verification and identity checks. We collect only what is necessary to open and maintain an account and meet legal obligations.

Technical data

Device identifiers, IP address, browser and app version, operating system, crash logs and connection data to maintain service, troubleshoot issues and secure accounts.

Transactional data

Payment details, deposit and withdrawal records, betting history, loyalty activity and receipts needed to process transactions, calculate balances and comply with record-keeping duties.

How we use information

Account operation - create and manage accounts, authenticate users and provide access to services. Payments - process deposits and withdrawals and reconcile transactions. Compliance - perform identity verification and report as required by law. Security - detect and prevent fraud, unauthorised access and misuse. Support - handle enquiries, disputes and technical support requests.

Data protection and security

We protect data with encryption in transit and at rest, access controls and regular security testing. Payment card data is handled in a PCI-DSS environment. Internal access is limited on a need-to-know basis and systems are monitored for unauthorised activity. We retain personal data only as long as required for legal, regulatory and operational purposes.

Cookies and tracking technologies

Cookies and similar technologies are used for essential site functions, session management, analytics and optional settings. Third-party analytics and advertising providers may set cookies. You can control or delete cookies through browser settings or via tools provided in your account. Disabling non-essential cookies may affect functionality.

User rights

Access - request a copy of personal data we hold. Correction - ask us to correct inaccurate or incomplete information. Deletion - request erasure where legal grounds allow. Restriction or objection - request limits on processing. Withdraw consent - where processing is based on consent you can withdraw it. To exercise rights use your account settings or contact support via the channels listed in the app or site.

Data sharing and third parties

We share data with service providers who operate systems, payment processors, identity verification and fraud-prevention partners, and with regulators or law enforcement when required. Contracts and safeguards are in place to protect data. Cross-border transfers may occur and are protected by appropriate legal measures.

Updates to this policy

We may update the policy to reflect legal or operational changes. Material changes will be posted on the site with an updated effective date and, where appropriate, notified through the app or account messages. Please check this page regularly for the current policy.