Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team via email, phone or the in-app live chat for prompt assistance. Provide your membership number and a brief description so we can action requests quickly. For urgent account or payment matters use phone contact; for non-urgent enquiries use email and we will reply within our published working hours. We also accept messages via social channels and the venue information desk during opening hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - email for account and technical support |
| General enquiries | [email protected] - general enquiries and venue info |
| Affiliate enquiries | [email protected] - partner and marketing enquiries |
| Phone | +61 2 9374 5821 - call for immediate assistance |
| Working hours | Mon-Fri, 09:00-18:00; Sat-Sun, 10:00-16:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or any situation that requires documents or a full explanation. Please include a clear subject line, your full name and up-to-date contact details, and attach relevant files to help us process your case. Providing complete information avoids delays and speeds up resolution.
Contact Form
Response Time
Most support inquiries are answered within one business day. Simple requests like account queries or voucher issues are usually resolved quickly. More complex matters - identity checks, disputed transactions or escalations - may take longer depending on their nature and required verification. We’ll keep you updated by email or phone and aim to resolve escalated cases as promptly as possible.
Feedback
Share your feedback, suggestions or ideas to help improve the site. Send comments via the feedback form, email or in-app message. We review every submission carefully and use the insights to fix issues, refine features and improve the service and user experience. Your input helps shape updates and promotions, so tell us what you'd like to see next.