Terms, Conditions, and Rules

Welcome to Cleobetra Casino. These Terms and Conditions explain the rules for using our website, membership features and any services made available through your account. They also set out the relationship between us and you, including your responsibilities when registering, using account features and taking part in eligible gaming or promotions. By using Cleobetra Casino services, you agree to follow these terms and any conditions displayed for a particular service or offer. If you do not agree, do not register or use the service. Please read the terms before making a deposit or claiming a promotion.

Account Responsibilities

Provide accurate registration details and keep them up to date. You are responsible for activity on your account and for keeping your login details secure. Do not share your account or allow another person to use it. Contact support if you believe someone has accessed it without permission.

Eligibility Requirements

You must be at least 18 years old and meet the identification requirements that apply to the service you want to use. We may request valid identification before granting account access or processing a transaction. Only one account is permitted per person. Access is not available to anyone who is self-excluded, otherwise prohibited from gambling, or in a location where the relevant service is not permitted.

Acceptable Use

Use Cleobetra Casino services only for lawful personal purposes. Do not provide false information, use another person’s payment method or account, interfere with the website or app, or attempt to misuse an offer. We may restrict or close an account where these terms are breached, subject to applicable law. Account restrictions may affect access to balances, rewards and pending requests.

Bonuses and Promotions

Promotions are subject to their displayed terms, including eligibility, claim periods, wagering requirements, game restrictions and expiry dates. Read those conditions before opting in or using promotional credit. Offers are personal unless stated otherwise and cannot be transferred to another account. We may withdraw or change a promotion in accordance with its terms and applicable law. Promotional credit is not cash unless its conditions expressly allow conversion or withdrawal.

Deposits and Withdrawals

Use payment methods available to your account and provide any information needed to complete a transaction. Minimum and maximum amounts, processing times and payment availability may vary by method and account eligibility. Deposits and withdrawals are subject to applicable limits and verification requirements. A withdrawal may be delayed while required checks are completed. Promotional balances remain subject to their offer terms.

Disputes and Complaints

If you believe an account balance, transaction or promotion has been handled incorrectly, contact support with the relevant details. We may ask for information needed to assess the issue. Keep copies of transaction records and messages relating to your complaint. Where a dispute cannot be resolved directly, you may use any external complaint process available under applicable law.

Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, legal requirements or account rules. The current version will be made available through Cleobetra Casino. Continued use after an update takes effect means you accept the revised terms, where permitted by law. If you do not accept a change, stop using the affected service and contact support about your account.