Player Protection

Cleobetra Casino Responsible Gambling is about keeping play within personal limits and recognising when it may be time to stop. We support safer play by making account limits, session reminders and self-exclusion options available. Our tools are intended to help you manage your activity, not to guarantee that gambling is risk-free. Set limits before you begin, take breaks and do not gamble to recover losses. If gambling is affecting your wellbeing, finances or relationships, pause and reach out for support. Help is available, and you do not have to manage concerns alone.

Player Protection

Gambling should remain an occasional form of entertainment. It is not a way to earn money or resolve financial difficulties. Decide how much time and money you can afford to spend, and stop when you reach your limits.

Cleobetra Casino provides responsible gambling settings and information about support services. Use these tools early if you want to reduce or pause your activity. If you feel unable to stay within your limits, consider self-exclusion and contact a support service.

Tools to Manage Your Activity

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in your account settings or at the membership desk. The minimum limit is A$10 per period. Loss limits can be set from A$50 to A$1,000 per day and are enforced during play. Choose an amount that fits your circumstances. Do not increase a limit to continue gambling after reaching it.

Time Limits and Reality Checks

Session reminders appear after 60 and 120 minutes of continuous play. A 15-minute break is required every two hours. Reality checks display elapsed time and net wins or losses every 30 minutes. Take a break when prompted, and stop for the day if you feel tired, upset or distracted.

Self-Exclusion

You can request self-exclusion for one month, six months or permanently. Self-exclusion is registered with the National Self-Exclusion Register and applies to venue access and gaming terminals. If you need help choosing this option, speak with venue staff or contact a support service.

Recognising When Gambling May Be a Problem

Consider taking a break if you are spending more time or money than planned, chasing losses, hiding gambling from people close to you, borrowing to gamble or feeling anxious when you cannot play. Gambling can also affect sleep, work, relationships and everyday responsibilities. You do not need to wait until problems become severe before seeking help.

Staying in Control

Set a firm time and spending limit before you start. Keep gambling separate from money needed for bills and essentials. Avoid gambling when distressed or under the influence of alcohol or other substances. Take regular breaks, and leave when your limit is reached. If these steps are difficult to follow, pause your activity and consider self-exclusion.

Support and Professional Help

For confidential support in Australia, contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au. GambleAware is available on 1800 633 635 or at gambleaware.com.au. Lifeline Australia can be reached on 13 11 14. For financial counselling, call the National Debt Helpline on 1800 007 007.

Printed support information is available at the venue. If you are concerned about someone else, encourage them to speak with a professional support service.